We Hear You: Our Journey Away from Single-Use Plastics

At Nomad, we've received a lot of feedback lately about our decision to eliminate single-use plastic cups. We want to be completely transparent with you. We know this change has caused frustration for some of our valued customers, and we hear every piece of feedback you share with us.

Why We Made This Change

Our decision wasn't made lightly. As a business that serves travelers and locals alike, we see firsthand how our choices impact the communities and environments we're part of. Single-use plastics contribute significantly to waste that affects the very places many of our customers love to explore.

We believe that small changes can make a big difference, and eliminating single-use plastic cups is one way we can reduce our environmental footprint while still providing the quality service you expect from us.

We Understand Your Frustration

We genuinely understand why this change might be inconvenient. Whether you're grabbing a quick coffee before catching a flight or need something portable for your journey, we know that reusable alternatives aren't always practical for every situation.

Your feedback matters to us, and we don't take any of it lightly. Every comment, suggestion, and concern helps us understand how we can better serve you while staying true to our environmental commitments.

What We're Doing About It

Here's how we're working to make this transition smoother for everyone:

Better Alternatives: We're continuously sourcing better eco-friendly disposable options that offer the convenience you need without the environmental impact.

Improved Communication: We're working on clearer signage and staff training to explain our alternatives upfront, so there are no surprises at the counter.

Listening and Adapting: We're taking all your feedback seriously and looking for ways to balance convenience with sustainability.

Moving Forward Together

Change is never easy, especially when it affects daily routines. We're committed to finding solutions that work for both our environmental goals and your needs as customers.

We value every customer who walks through our doors, whether you support this change or find it challenging. Your patience as we navigate this transition means everything to us.

Have suggestions for how we can do better? We want to hear them. You can reach us at info@nomadyvr.ca or speak with any of our team members.

Thank you for being part of the Nomad community, and thank you for your understanding as we work together toward a more sustainable future.