Return Policy

At Nomad Coffee, we are deeply committed to delivering premium coffee products and providing an exemplary customer experience with every interaction. Our dedication to quality is paramount in everything we do, from sourcing the finest beans to ensuring your order arrives in perfect condition.

Return & Refund Guidelines

Due to the perishable nature of coffee products and our commitment to freshness, all sales are considered final once processed. As such, we maintain a strict no refund and no return policy across our product range.

Resolution Process for Order Issues

We understand that occasionally circumstances beyond our control may affect your order. In the event that you:

  • Receive an incorrect item that doesn't match your original order

  • Find your product has sustained damage during the shipping process

  • Experience any other significant quality concerns with your purchase

Please contact our dedicated Customer Experience team within 7 days of receiving your delivery. You can reach us through the following channels:

  • Email: info@nomadyvr.ca

When reporting an issue, please include:

  1. Your order number

  2. Detailed description of the concern

  3. Photographs of damaged items (if applicable)

  4. Your preferred resolution

Our team will thoroughly review your situation and work diligently to propose an appropriate solution that aligns with our commitment to customer satisfaction.

Our Commitment to You

While we maintain our no-return policy, we stand firmly behind the quality of our products. Our Customer Experience team has been empowered to address legitimate concerns on a case-by-case basis, offering solutions such as store credit, replacement shipments, or other appropriate accommodations where warranted.

We sincerely appreciate your understanding regarding these policies, which allow us to maintain our exacting standards while continuing to offer exceptional coffee products at competitive prices.

Thank you for choosing Nomad as your specialty coffee provider. We value your patronage and look forward to serving you for years to come.