Let’s Work Together

At Nomad Coffee, we believe that listening to the people affected by our business is an important part of being a responsible company.

We welcome feedback, concerns, and grievances from our workers, customers, suppliers, community members, and other stakeholders. We take concerns seriously and aim to address them fairly, respectfully, and transparently.

How to Raise a Concern

If you have a concern or grievance about Nomad Coffee, you can submit it through our Grievance & Feedback Form.

You may raise a concern about matters including:

  • Workplace practices or working conditions

  • Harassment, discrimination, or inappropriate conduct

  • Health and safety concerns

  • Customer or service concerns

  • Supplier or business relationship concerns

  • Ethical or responsible business practices

  • Environmental or sustainability concerns

  • Community impacts

  • Other conduct or decisions that you believe may negatively affect you or another stakeholder

You may provide your name and contact information so that we can follow up with you. Where possible, concerns may also be submitted anonymously.

You may also contact us directly at:

Email: info@nomadyvr.ca

Our Grievance Process

We aim to handle grievances consistently, fairly, and respectfully.

1. Submit

Submit your concern through our online form or by contacting us directly.

2. Acknowledgement

We aim to acknowledge receipt of a grievance within 5 business days.

If additional information is needed, we may contact you for clarification.

3. Review

We will review the concern and, where appropriate, gather relevant information and speak with the people involved.

We will handle information as confidentially as reasonably possible while allowing us to properly assess and address the concern.

4. Resolution

Nomad Coffee will communicate with the stakeholder who raised a grievance throughout the resolution process, where contact information has been provided. We will provide appropriate updates on the status of the grievance, communicate the outcome of the review, and confirm when the grievance has been resolved.

If Nomad Coffee determines that an issue does not qualify as a grievance, we will explain the reason for that determination to the stakeholder who raised the issue.

Outcome

Once the review is complete, we will communicate the outcome to the person who raised the grievance, where contact information has been provided.

We will confirm when the grievance has been resolved or explain the next steps where further action is required.

If we determine that an issue does not qualify as a grievance, we will explain the reason for that determination.

Protection from Retaliation

Nomad Coffee does not tolerate retaliation against anyone who raises a concern or grievance in good faith.

A person who raises a grievance will not be subject to discrimination, harassment, intimidation, dismissal, reduced opportunities, or other adverse treatment because they raised a concern.

We encourage stakeholders to raise concerns honestly and respectfully without fear of retaliation.

Confidentiality

We will treat grievances and the information provided with appropriate care and confidentiality.

Information will only be shared with individuals who need it to assess, investigate, or resolve the concern, or where disclosure is required by law.

Anonymous concerns will be considered where sufficient information is provided to allow us to assess and respond to the issue.

Our Commitment

We are committed to listening to our stakeholders and using their feedback to improve how we operate.

Raising a concern will not negatively affect a person's relationship with Nomad Coffee. We encourage anyone affected by our business to speak up when something does not feel right.

Last Updated: October 2026