Our policies

What we collect

• Contact details you give us, such as your name, email address and phone number
• Order and payment details when you shop online (payments are processed by our payment providers; we don’t store full card numbers)
• Rewards activity, such as your phone number and points earned for bringing your own cup
• Newsletter sign-ups and messages you send us
• Basic website data, such as pages visited and cookie preferences

How we use it

• To process orders, gift cards and pop-up bookings
• To run our Carbon Reward program
• To reply to your questions and requests
• To send news and offers, only if you’ve signed up (you can unsubscribe at any time)
• To keep our website working and improve it

Who we share it with

We don’t sell your personal information. We share it only with service providers who help us run Nomad, such as our website, payment, rewards, email and point-of-sale providers. Some of them may store information outside Canada, including in the United States.

Job applications

If you apply to work with us, see our recruitment privacy notice.

How long we keep it

We keep personal information only as long as we need it for the purposes above, or as required by law, and then delete it.

Your choices

You can ask to see or correct your information, withdraw consent, or unsubscribe from emails at any time by contacting info@nomadyvr.ca.

Contact us

Questions about privacy can be sent to info@nomadyvr.ca. If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for BC.

About us

This website is operated by Nomad Earth Ltd. (“Nomad”), North Vancouver, British Columbia.

Products and prices

We do our best to show products, prices and availability accurately. Prices are in Canadian dollars and may change without notice. If we make a pricing error, we may cancel the order and refund you in full.

Orders

Placing an order is an offer to buy. We may decline or cancel an order, for example if an item is out of stock, and will refund any payment.

Gift cards

Gift cards are sold and managed through our gift card provider and can be used at participating Nomad locations. Gift cards can’t be exchanged for cash, except where required by law.

Pop-up market

Vendor bookings for the Nomad Kitsilano pop-up are subject to the vendor agreement provided at booking.

Rewards

Carbon Reward points have no cash value and may change or end with notice. Points are earned when you bring a reusable cup and register with your phone number.

Website content

Text, photos and logos on this site belong to Nomad or are used with permission. Please don’t copy them without our permission.

Liability

Our website is provided “as is”. To the extent allowed by law, Nomad isn’t liable for indirect losses from using the website.

Governing law

These terms are governed by the laws of British Columbia and the federal laws of Canada that apply there.

Contact us

Questions about these terms can be sent to info@nomadyvr.ca.

In-café drinks and food

If your drink or food isn’t right, let our team know while you’re in the café and we’ll happily remake it.

All sales final

All sales are final. We don’t accept returns or exchanges unless an item is damaged, defective or incorrect (see below).

Damaged, defective or incorrect items

If something arrives damaged, has a defect, or isn’t what you ordered, email info@nomadyvr.ca within 7 days with your order number and a photo, and we’ll replace it or refund you.

Clay cup deposit

The $3 deposit for our rental clay cup is refunded in full when you return the cup to any Nomad café.

Gift cards

Gift cards are non-refundable and can’t be exchanged for cash, except where required by law.

Pop-up vendor bookings

Refunds for pop-up vendor bookings follow the cancellation terms in your vendor agreement.

How refunds are paid

Approved refunds go back to your original payment method. It can take 5 to 10 business days to appear.

Contact us

To start a return or ask a question, email info@nomadyvr.ca.

Our website

We aim to follow the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. That includes readable text and colour contrast, descriptive image text, keyboard-friendly navigation, and layouts that work on phones and with screen readers.

Our cafés

Our team is happy to help. If you need assistance ordering, reading the menu, or getting to a seat, just ask. Service animals are always welcome.

Ongoing work

Accessibility is ongoing. We review our website as we update it, and some older content or third-party tools (such as payment or booking pages) may not yet fully meet our goals.

Feedback

If you have trouble using our website or visiting a café, or have ideas for how we can do better, please email info@nomadyvr.ca. We’ll get back to you and, where we can, provide the information in another format.